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ISO 9001 certification

ISO 9001 can ultimately lead to improved productivity and profitability by helping organisations enhance customer satisfaction, increase employee effectiveness and establish the means to implement a long-term strategy.

We work exclusively with UKAS (United Kingdom Accreditation Service) certified bodies and are proud to achieve a100% success rate for accreditation on the first attempt.

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An introduction to ISO 9001

  • This ISO standard is the most widely-recognised quality management standard across the globe. It applies to all types of organisation and enables you to manage your processes effectively and continually improve the way you operate. ISO 9001 certification shows an organisation’s commitment to providing a product or service that consistently meets its customers’ requirements.
  • At Mark 1 we will implement, maintain or recover your Quality Management Systems to help you to successfully achieve the latest version of the standard, ISO 9001:2018. Furthermore, we believe in only offering the best and deal exclusively with UKAS (United Kingdom Accreditation Service) certified bodies and our consistently professional approach has resulted in a 100% success rate for accreditation on the first attempt.

10 Reasons to achieve ISO 9001

  1. Ensure a more consistent way of working
  2. Secure more revenue and business
  3. Increase customer satisfaction
  4. Document, share and effectively communicate your organisational processes
  5. Improve the quality of products and service
  6. Achieve global quality recognition
  7. Boost employee morale through a positive and professional culture
  8. Meet customers’ requirements
  9. Enhance efficiency, save money and reduce waste
  10. Ensure management and employees are focused on quality

Our ISO 9001 services

We offer multipe ISO 9001 services through two routes; supported by consultancy and self-managed. Here’s a list of the individual services we offer:
ISO 9001 gap analysis
Corrective action & non-conformance
ISO 9001 QMS installation within your current MS
Quality management system (QMS) training
Quality and internal auditor training
Policy and procedure
Supply chain auditing
External Audit support

Your routes to achieving ISO 9001 certification

ISO 9001 certification supported by consultancy

This package is perfect if you are determined to gain your ISO 9001 certification on the first attempt. You will get full access to the Titan System, alongside support with our consultants including on-site visits and virtual meetings.


Self-managed ISO 9001 certification

This package is for clients who have adequate resources but want to be guided on achieving ISO 9001 Certification. Full accessibility of the Titan System, with appropriate templates and training will be available. On hand virtual support is accessible.

Becoming ISO 9001 Certified


  • Add your business departments
  • Add Users, create username and give top level authorisation (most user only)
  • Select User then, select Permissions, give appropriate permissions for user


  • Complete Strategic Review document (provided) with top management
  • Risk/New Assessment
  • Fill in form with information from Strategic Review, a new risk per line item.
  • Link to relevant Objectives and Legislation
  • Risk/Reports ‐ review the information you have entered


  • Objective/New Objective – fill in all fields
  • Proposed date – suggest end of your financial year
  • Example – Objective Increase Sales, Target by 10%


  • Legal Compliance/New Legislation – fill in all fields
  • New Legislation/Summary – this is a summary of the legislation
  • New Legislation/How are the legal… This is how your company complies with this legislation
  • New Legislation/Website Links – you can enter multiple links to websites in here


  • Assets/New Asset – fill in all fields
  • Add event by completing: Title, Start Date and Frequency
  • Add History by clicking edit on the event
  • You can add multiple events and multiple history per event


  • Training/Training Modules – New Module
  • Training/List Employees/click
  • Employee/Training Module – Fill in all fields
  • Training/Group Training – As above but for multiple people at once
  • Training/Reports/Main Training List -Ensure competence levels are identified for all areas of the business


  • Complaints/New Complaint – fill in all fields, especially Summary, Root Cause and Corrective Action
  • Complaints/Show List/Edit Complaint/Closing – Identify root cause from previous entry
  • Complaints/Show List/Edit
  • Complaint/Actions – Identify actions from previous corrective Action entry
  • Complaints/Show List/Edit Complaint/Financial – Enter relevant cost of quality (cost to business)


  • Documents/Show All Documents
  • Upload Document
  • Click on document – Amend Details / Upload New Version
  • Delete – If you delete this is not retrievable


  • Audits/New Audit – Fill in all details
  • Add Plan Entry – these are the questions for the audit – you can add as many questions as you like
  • Plan Entry/Edit – Can add Evidence and Comments
  • Plan Entry/Edit – Can raise an action by clicking the Create Action box

ISO 9001 FAQs

ISO 9001 certification shows and organisations commitment to providing a product or service that constantly meets customer requirements. It is the most widely recognised quality management standard in the world. ISO 9001 ensures that the products or services offered are of a good quality. 

To support this, ISO certification makes certain that the processes are controlled, performed and documented for consistency and traceability. For certain businesses, this standard could be utilised to work towards minimising waste and errors which increase productivity. 

By becoming ISO 9001 certified, you will join over a million organisations who have the implemented system and are looking to continually improve.

  • By implementing ISO 9001 alongside our quality management system (QMS) software, Titan; this will create a clear framework for targeting productivity and profitability while working towards customer retention and opportunities. 
  1. Increased employee effectiveness and morale. Internal communications are improved, meaning employees are all working on the same wavelength. 
  2. Reduce Waste. Seeking to reduce waste and establish means to implement a long term strategy will streamline the ISO 9001 process. 
  3. Enhance customer satisfaction. Understanding customers needs and delivering to their expectations will retain customers and enable more repeat custom. 
  4. Increased efficiency. Initial gap analysis enables us to identify any areas we need to focus on to ensure compliance. 
  5. Strategic Direction. We work based on a Plan, Do, Check, Act philosophy.

Yes! Tender applications will be strengthened from being ISO 9001 certified. Although you can achieve ISO certification through a non UKAS accredited certification body, having UKAS accreditation is generally recognised as the best way to ensure acceptance when bidding in both the private and public sector.

At Mark 1 we only deal with UKAS accredited certification bodies, for example BSI, Alcumus ISOQAR and Approachable Certification. This all adds up to that extra ‘seal of approval’ for you, your staff and customers alike. So, although you may be offered a swifter and potentially cheaper option, often this merely serves as a ‘quick fix’ and may not benefit your company, nor provide any return on your investment, in the long run.

The Cost of consultancy is very much dependent on the size and scope of your company. We will always offer a free visit to assess your company’s requirements and provide a no obligation quote based on this initial assessment together with an estimated completion date.

If we implement The Titan System we will set up a fixed monthly subscription fee on a flexible rolling contract. Prices for both are available on request here.

ISO 9001 client testimonials

Mark1 supported Primo through the meticulous process of achieving ISO Accreditation. In the demanding market of Specialist Vehicle Conversions Primo is providing confidence to existing and potential customers as to the effectiveness of our company

Lorraine Dunican - Registration Manager, Primo Coachworks

I am delighted to have just completed our SGS audit to upgrade to the latest ISO9001:2015 Standard, which has been a breeze. Mark and the team at Mark 1 Business Systems continue to rubber-stamp our processes, procedures and policies to ensure that our daily operations are entirely reflective of the quality that this standard requires. The Titan Quality Management System is a seriously impressive tool that combines every aspect of quality management within our organisation.

Since partnering with Mark 1 Business Systems to manage our QMS, we are proud that our ISO9001 accreditation is reflective of our operating culture, rather than a standard that we strive to achieve.

Oliver Caunt - Director, John Caunt Scientific

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