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ISO certification in the utilities sector

The utility industry is considered to be of very high importance in the world. This industry essentially provides drinking water and water services to the population. Along with this, companies also supply agricultural and industrial sectors. As the population continues to grow, the demand for utility increases, and is expected to continually increase.

Why do companies operating in the utilities sector need ISO Certification?

Due to the importance of utility companies have on the global population, the demand for certain certifications has increased. Organsitations such as the Drinking Water Inspectorate and Environment Agency closely regulate and monitor companies who operate within the utility industry. So that high standards and services are maintained, these organisations support companies who operate within this sector. The expectation of clients and stakeholders is that a high level of customer service is provided, along with competence. Because of this, standards such as ISO 9001, ISO 14001, ISO 27001 and ISO 45001 are applicable to utility companies.

Benefits of ISO in the utility sector

  • Competent supply chain 

  • Increased customers service

  • Adherence to regulations 

  • Improved integrated Management System

  • Chemical management

  • Water treatment and storage processes

Your routes to achieving ISO certification in the utility sector

Certification supported by consultancy

This package is perfect if you are determined to gain your ISO certification on the first attempt. You will get full access to the Titan System, alongside support with our consultants including on-site visits and virtual meetings.


Self-managed ISO certification

This package is for clients who have adequate resources but want to be guided on achieving ISO certification. Full accessibility of the Titan System, with appropriate templates and training will be available. On hand virtual support is accessible.


A key goal of a utility company is to facilitate removals of water waste and provide fresh clean drinking water. A strong framework for a Management System ensures quality of service and meeting stakeholder and customer expectations. For processes to function at the highest level, utility companies will need ISO certification. Additionally, tenders will also look for companies who are UKAS accredited, as they demonstrate quality of service and continual improvements.

To support key activities and processes, ISO 9001 should be implemented. This is the most popular amongst utility companies and will assist in supply chain management. The standard for Environmental aspects is ISo 14001, this will ensure that sustainable working practices are implemented. Consideration of environmental impacts is also applied. Additionally, ISO 27001, the standard for security information is also relevant. Safety and security of data is vital for utility companies to obtain. Finally, the health and safety of employees and customers within this sector is of paramount importance. Therefore ISO 45001 is highly relevant.

We have developed two pathways for ISO certification. Internally managed and supported by consultancy. This means that you can achieve certification in whichever way suits your company and current Management System. Our consultants have extensive experience in the ISO world and will be there to support you through the ISO journey. All requirements of the ISO standard will be in place and thoroughly checked prior to your external assessment.

The Cost of consultancy is very much dependent on the size and scope of your company. We will always offer a free visit to assess your company’s requirements and provide a no obligation quote based on this initial assessment together with an estimated completion date.

If we implement The Titan System, we will set up a fixed monthly subscription fee on a flexible rolling contract. Prices for both are available on request here.

Testimonials from our utility clients

Working within the utilities industry and competing with large tier 1 consultancies where ISO accreditations are the norm, WorkFlow Services decided to start the ISO journey to gain ISO 9001 accreditation. After meeting with Mark Nolan and the team and seeing the Titan software in action, WorkFlow were confident that not only could they gain 9001 but also decided to work towards gaining 14001 and 45001 too. Having little knowledge of the requirements at the start of our journey, Mark 1 have enabled us as a company to learn and develop our systems and create an IMS.

WorkFlow Services have now completed their Stage 1 audits for all 3 certifications and are about to go through the stage 2 audits from which they hope to gain official certification next month. This is thanks to Mark 1 and their knowledge and invaluable help along our journey.

Jane Gough - Workflow Services Ltd

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