We’ve pulled together some FAQs below about using our system. If you have any questions that aren’t covered here then please don’t hesitate to contact us and we’d be more than happy to help.
Is the Titan system secure?
The Titan system is encrypted to ensure a high level of security. As with all online log-in procedures, please ensure your password is not shared with any third parties.
What sort of database is this?
The technologies used are MS SQL and ASP.NET
How long is the contract period?
The normal contract period is only one month.
How many licences are required?
You only require one licence. This is a group licence that can be used by multiple people.
Will it work on my computer?
As this is cloud based it is designed to work on a web browser. We recommend Google Chrome or Internet Explorer 8.
Is the information backed up?
The information is backed-up on a daily basis.
Are there upgrades?
We manage a systematic upgrade process, which is managed and implemented by our technical team.
I am delighted to have just completed our SGS audit to upgrade to the latest ISO9001:2015 Standard, which has been a breeze. Mark and the team at Mark 1 Business Systems continue to rubber-stamp our processes, procedures and policies to ensure that our daily operations are entirely reflective of the quality that this standard requires. The Titan Quality Management System is a seriously impressive tool that combines every aspect of quality management within our organisation.
Since partnering with Mark 1 Business Systems to manage our QMS, we are proud that our ISO9001 accreditation is reflective of our operating culture, rather than a standard that we strive to achieve.Oliver Caunt - Director, John Caunt Scientific