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ISO 9001

Primo Coachworks

Primo is a provider of quality vehicle conversions at highly competitive prices. Established in 2007, PRIMO has quickly become the name to rely on for vehicle conversions. 

Primo repair, refurbish, maintain and convert a wide range of specialist vehicles. They have a dedicated team of experienced, multiskilled employees to ensure projects are finished on time and to the highest possible standards.

The challenge

There were no quality management systems in place at Primo Coachworks. Mark1 was to implement a quality management system, with the aim of attracting new business and keeping retention rates high. Quality is important within a business of this size as it will contribute to meeting the competition.

How we helped / Results

We provided consultancy to embed continual improvements, and root cause analysis, a natural result of this was that the company achieved ISO 9001 at the very first attempt. To support this further, our quality management system software (Titan) was embedded into their current management system which lead to improved productivity and effectiveness from the implemented  long-term strategy.

Mark1 supported Primo through the meticulous process of achieving ISO Accreditation. In the demanding market of Specialist Vehicle Conversions Primo is providing confidence to existing and potential customers as to the effectiveness of our company.

Lorraine Dunican – Registration Manager, Primo Coachworks

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