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Case Studies

Rather than just taking our word for it, see below what some of our clients have said about working with us and how our products have had an impact on their organisations.

Mayfield Floors Logo

Mayfield Floors

ISO 9001:2015/ISO 14001:2015 & Titan

Mayfield Floors is an industry leader in the supply and installation of all types of commercial floor coverings and most recently the addition of raised access flooring.  Based in the heart of Stockport, with a reach that spans nationwide, offering a smooth, highly personalised project delivery that is trusted by large and small business alike.

Formed in 1981, Mayfield Floors have grown to become a large and reputable company. As an environmentally conscious company with a commitment to ensuring both their current customers and prospective customers are fully assured that they will be receiving the best possible service, Mayfield Floors got in contact with the team at Mark 1 to assist them throughout the rigorous process required to achieve the dual standard for ISO9001 and ISO14001. For more information on how Mayfield floors achieved the dual standards click here.

Having received a funding grant for the project, the integrated system was implemented swiftly and successfully, greatly facilitated by the use of The Titan System. This not only fulfilled the certification requirements for both standards, but the integration helped to streamline business processes in both areas.

It was a rigorous process however Mark 1 provided excellent guidance and support from start to finish and we are absolutely delighted with the outcome. We have now achieved status in both quality and environmental management which enables us to expand our client base as the certification is a necessary requirement for many customers, in particular those working within the public sector.

Anthony Francis - Managing Director, Mayfield Floors
The University of Sheffield

Biological Services – The University of Sheffield

ISO 9001:2015

Biological Services’ is a research support facility within the University of Sheffield. The research contributes to ground-breaking developments in understanding and treating diseases such as cancer, Parkinson’s, deafness, Alzheimer’s, heart disease and other neurological conditions which devastate millions of lives each year.

We were asked to conduct a thorough internal audit on their quality systems to assist with their re-certification of ISO9001:2015. Having visited the location in person initially, the whole country went into lockdown shortly after due to the Covid19 pandemic, so we arranged to conduct a ‘remote’ internal audit. It was extremely enjoyable and interesting working with this client and this is what they had to say;

Thank you for today. I really thought today was going to be painful, but you guys really know your stuff and it shows how easily you were able to do a remote audit on a completely new and unusual business.

I really appreciate the excel document, as you say, it’s going to streamline some of our own documents and make it easier to monitor and keep up to the standard.

Thanks again for all your help and ‘holding my hand’.

Mrs. Rachel Sandy BSc RAnTech NACWO - Research Support and Training Coordinator

Equitix Management Services Limited (EMS)

ISO 9001:2015 & Titan

Equitix Management Services Limited (EMS) provides SPV management services in the infrastructure, renewables and real estate sectors and is currently engaged across a number of sectors including healthcare, Education, Social Accommodation, Street Lighting and Waste with experience in managing projects in development, construction and operational phases. EMS provides a full range of services for its projects including: financial management & business administration, project operations, project technical services and construction management. EMS employs around 70 people across offices in London, Manchester, Glasgow, Nottingham and Yorkshire.

Mark 1 were pleased to provide Consultancy to EMS for the implementation of an ISO9001:2015 system over multiple sites, using our management Software Titan. Established in 2014, EMS, had swiftly expanded and the implementation of a robust Quality management system was a top priority. On hearing that the assessor for ISO9001:2015 had indicated certification with no actions or findings, on the first attempt, Managing Director, Neil Springett, commented as below;

“This is fantastic news and I just wanted to drop you a note to thank you for all your hard work in ensuring that this went as smoothly as it did. We are really pleased with the outcome and looking forward to making further improvements to our system in the coming months and years”.

Neil Springett - Managing Director of EMS
Procare Logo


ISO 9001:2015/ISO 14001:2015 & Titan

Mark 1 supported PROCare, the specialist shower and bathroom supplier, through the rigorous process to achieve the dual standard.

As an environmentally conscious business, Wigan-based PROCare was keen to achieve ISO status in both quality and environmental management.

The company upholds stringent policies in these areas and wanted to promote an ethical stance on the green agenda. PROCare is committed to conserving resources and materials through the implementation of waste minimisation programmes and by encouraging the use of recycled materials where appropriate.

Our business is dependent on robust processes and outstanding products so it was natural for us to seek ISO accreditation. Working with Mark 1 gave us the direction and support we needed to achieve the standard. We are dedicated to sustaining this now and building on this success.

Brian Lee - Managing Director of PROCare

Legionella Control International

ISO 9001/ISO 14001 & Titan

World Legionalla specialist Legionella Control International (LCI) has a head office in Manchester and operates out of four other UK branches. The organisation provides independent consultation on all matters relating to the control, management and prevention of Legionella associated risks.

Mark 1 supported the company through a rigorous process to achieve both ISO9001 and ISO14001.

As global operators in compliance, risk management and crisis control, upholding exacting standards is mandatory. Achieving ISO accreditation, with the support of Mark 1, is testament to our commitment to excellence.

Simon Dooner - Director of Legionella Control International

John Caunt Scientific

ISO 9001:2015 & Titan

At John Caunt Scientific there was an antiquated paper based quality management system in place that took a lot of hours to maintain. We replaced this with a paperless version (Titan) that was reflective of the company and enabled them to manage this in a far more efficient and effective way.

I am delighted to have just completed our SGS audit to upgrade to the latest ISO9001:2015 Standard, which has been a breeze. Mark and the team at Mark 1 Business Systems continue to rubber-stamp our processes, procedures and policies to ensure that our daily operations are entirely reflective of the quality that this standard requires. The Titan Quality Management System is a seriously impressive tool that combines every aspect of quality management within our organisation. Since partnering with Mark 1 Business Systems to manage our QMS, we are proud that our ISO9001 accreditation is reflective of our operating culture, rather than a standard that we strive to achieve.

Oliver Caunt - Director, John Caunt Scientific

Primo Coachworks

ISO 9001:2015 & Titan

There were no quality management systems in place at Primo Coachworks. We provided consultancy to embed continual improvements, and root cause analysis, a natural result of this was that the company achieved ISO9001 at the very first attempt.

Mark1 supported Primo through the meticulous process of achieving ISO Accreditation. In the demanding market of Specialist Vehicle Conversions Primo is providing confidence to existing and potential customers as to the effectiveness of our company.

Lorraine Dunican - Registration Manager, Primo Coachworks

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